Terms & Conditions

These terms apply to every order placed through ankor.one. Please read them before you order. They are written to be read, not to be survived.

1. Who you are contracting with

ANKOR
Aliothstrasse 40
4142 Münchenstein
Switzerland

Email: support@ankor.one

Your contract is with ANKOR, see the imprint.

2. Products and prices

All prices are in Swiss francs and are final prices. We are not liable for VAT, so no VAT is added at checkout and none is shown on your invoice. Shipping costs are shown before you confirm the order.

We may change prices at any time. The price that applies to your order is the one displayed when you place it.

3. How an order comes about

Putting an item in the cart is not an order. The contract is formed when we confirm your order by email. If we cannot deliver, we will say so and refund anything you have paid.

4. Availability

Every ANKOR is assembled by hand in small batches. If an item is out of stock, the shop shows it as sold out and it cannot be ordered.

5. Payment

Payment is handled by Shopify and its payment providers. We never see or store your full card details.

6. Where we ship

We sell and deliver within Switzerland only. Shipping costs are shown before you pay. You can read this website from anywhere, but orders with a delivery address outside Switzerland are not accepted. If one reaches us anyway, we cancel it and refund everything you paid.

7. Delivery and risk

Every ANKOR is assembled by hand in small batches, so delivery times are indicative and not binding. We tell you if something takes longer. Risk passes to you when the goods are handed to the carrier.

8. Returns, 14 days

Swiss law gives no right of withdrawal for online purchases. We grant one anyway: you may return an unused product in its original packaging within 14 days of receiving it. The conditions and the procedure are in our return policy.

9. Defects and warranty

Your statutory warranty rights apply, two years from delivery for consumers. If a product is faulty, write to support@ankor.one and describe the fault. In addition to your statutory rights, we offer to repair or replace it, or to refund it. Return shipping for a genuine defect is on us. This is separate from the 14-day return above.

10. The app

The ANKOR app is free to download and currently available for iPhone. ANKOR Member and single emergency exits are paid extras. An Android version is in preparation and not yet publicly available. On iPhone it uses Apple’s own Screen Time features to silence the apps you choose. We cannot guarantee that Apple or Google keep these features available, or that the app works on every device or every system version. The docks work as objects without the app.

11. Liability

We are liable for damage caused intentionally or through gross negligence. Liability for slight negligence is excluded as far as the law allows. Nothing here limits liability for death or personal injury, or liability under the Product Liability Act.

12. Changes to these terms

We may change these terms for future orders. The version that applies to your order is the one published when you place it.

13. Governing law and place of jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Arlesheim, Canton of Basel-Landschaft, Switzerland. If you are a consumer, you keep any mandatory place of jurisdiction the law gives you.